Compulsory presence

There are users who require a degree of physical or psychological assistance during the trip that the driver cannot provide while he is busy at the wheel. An accompanying person is considered compulsory during paratransit trips, since the use of the service would otherwise be impossible or dangerous. The accompanying person must be 14 years of age or older and must be able to provide the necessary aid to the user. When the presence of an accompanying person is compulsory, that person is assured of a place in the vehicle, free of charge, at the time the reservation is made. This person must get on and off at the same address as the user.