The driver can make his presence known by ringing when reaching a pick-up address and by stating the user's name and destination.

If required, the driver can give assistance by holding the user's arm or push a wheelchair. The same thing applies to drop-off areas.

Please note that if the user has to go down steps before having access to the vehicle or at his place of residence, he must be able to do so on his own or with the help of a person other than the driver. It is up to the user to inquire whether his place of arrival is accessible to wheelchairs.

Never will a driver carry a user in his arms.

In every case, unless otherwise specified, the user is managed by the driver from the pick-up point to the dropoff point and the driver will make sure, unless otherwise specified, that someone will be there to take over once the user reaches his destination.