If the carrier shows up at your home and that you refuse to take your transport or that you are not present at the agreed time and place, you will be issued a blank trip.

When the carrier needlessly makes a route to go get you, Transport adapté pour nous Inc. has to pay the invoice in full just the same.

We understand that this situation is occasional and unforeseen.

However, we will only tolerate two (2) blank trips per year. Therefore, if you have more than two (2) blank trips, you will be informed of the situation and you will have to reimburse the foreseen amounts.

It may happen, following payment problems, that a user be temporarily refused access to the paratransit service. We are counting on the collaboration of our users to avoid this type of situation.