- Purpose and Data Categories
We may collect or receive personal information for a number of reasons related to our business activities, including but not limited to the following:
Contact – Via phone, mail, email, and/or web forms
The following data categories are collected
- A first name and last name
- An email address
- Phone number
Retention period: We retain these data until the end of the service.
- Disclosure Practices
We disclose personal information if required by law or court order, in response to a law enforcement agency, to the extent permitted by other provisions of the law, to provide information, or for an investigation into a matter related to public safety.
If our website or organization is acquired, sold, or involved in a merger or acquisition, your data may be disclosed to our advisors and any potential buyer and will be transferred to the new owners.
- How We Respond to Do Not Track Requests & Global Privacy Control
Our website responds to the Do Not Track (DNT) HTTP request header and supports it. If you enable DNT in your browser, these preferences are communicated to us in the HTTP request header, and we will not track your browsing behavior.
- Security
We are committed to the security of personal data. We take appropriate security measures to prevent abuse and unauthorized access to personal data. This ensures that only necessary individuals have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
- Third Party Websites
This privacy statement does not apply to third-party websites linked to our website. We cannot guarantee that these third parties manage your personal data reliably or securely. We recommend reading the privacy statements of these websites before using them.
- Changes to this Privacy Statement
We reserve the right to modify this privacy statement. It is recommended to regularly review this privacy statement to be aware of any changes.
- Accessing and Amending Your Data
If you have any questions or wish to know what personal data we store about you, please contact us. Please ensure that you always clearly identify yourself, so that we can be certain not to modify or delete the data of the wrong person. We will provide the requested information only upon receipt of a verifiable consumer request. You can contact us via email: tapournous@videotron.ca.
7.1 You have the following rights regarding your personal data
You can submit a request to access the data we process about you.
You can request an overview, in a commonly used format, of the data we process about you.
You can request the correction or deletion of data if it is incorrect or no longer up to date. When appropriate, modified information will be transmitted to third parties with access to the relevant information.
You have the right to withdraw your consent at any time, subject to contractual or legal restrictions and reasonable notice. You will be informed of the implications of such withdrawal.
You have the right to raise with our organization an objection concerning any non-compliance with the PIPEDA and, if the issue is not resolved, with the Office of the Privacy Commissioner of Canada.
We will provide access to personal information in an alternative format to any individual with a sensory disability and the right to access personal information under the PIPEDA, where the individual requests that the information be transmitted in that alternative format if (a) a version of the information already exists in that format; or (b) conversion to that format is reasonable and necessary to enable the individual to exercise their rights.
- Children
Our website is not designed for children, and it is not our intention to collect personal data from children under the age of consent in their country of residence. Therefore, we ask children under the age of consent not to send us any personal data.
- Contact Information
5401 Foster Street
Waterloo, Quebec
J0E 2N0
We have appointed a person to contact about the organization’s policies and practices, to whom any complaint or inquiry may be addressed:
Manon Bessette
General Manager
5401 Foster Street
Waterloo, Que.
J0E 2N0
450-539-4711
Internal Procedures
Sharing Your Personal Information
In order to provide you with the products and services you have requested, we may need to transmit your personal information to trusted third parties, including some of our suppliers.
Accuracy and Modification of Your Personal Information
If there are changes to be made to your personal information, it is best to contact us quickly by phone or by email to keep your file and our databases up to date.
Retention Periods
Your personal information is kept only for the time corresponding to the purposes for which it was collected, unless a longer retention period is required or permitted by law.
Access to Your Personal Information
Once we have properly identified you, you may request to view the personal information we hold about you, as permitted or required by law. In some cases, a written request from you may be necessary.
Links to Other Websites
Our website may from time to time offer hyperlinks to other Sites (including those of our partners). The information exchanged on these sites is not subject to this Privacy Policy, but to the privacy policies of the relevant external sites, if any. If applicable, we invite you to consult them before communicating your personal information.
Responsible for the Protection of Personal Information
For any questions regarding the processing or updating of your personal information, or to share any concerns in this regard, please contact us via the following email address: tapournous@videotron.ca or by phone at 450-539-4711.
The person responsible for the protection of personal information will contact you within thirty (30) days of receiving your email.