Returns on call are only accepted for medical reasons and if we cannot combine the transport with another client.
• Appointment with your family doctor or specialist;
• Appointment at the hospital;
• Appointment with your dentist or optometrist;
• Meeting at a repair shop for equipment required because of your condition (wheelchair, prosthesis,etc.).
When your appointment is over, you must call the telephone number given to you when we confirmed your transport. However, you have to foresee that you may have to wait depending on the time of day and the availability of the vehicles at the time of your call.
When climate conditions are unfavourable for safe transport, the paratransit service may be suspended.
The decision concerning the suspension of the paratransit service belongs to the general management in collaboration with the carriers.
If roads are slippery, snow covered and treacherous, Transport adapté pour nous Inc. and its carriers refuse to put in danger the users as well as the drivers.
If a decision is made you can call at 450 539-4711 or toll free 1 877 439-4711 to confirm. As of 6:30 am, a recorded message will be giving out this information.